The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal. Discuss, and decide together：

？The impoffance and necessity for setting up a customer hotline.

？Comparison of its cost and its impact on customer loyalty.

The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal.

Discuss, and decide together：

？The importance and necessity for setting up a customer hotline.

？Comparison of its cost and its impact on customer loyalty.

For this part, you are required to write a composition on the topic Choice of Friends according to the following outline (given in. Chinese). Your composition should be no less than 120 words. Remember to write your composition on the Answer Sheet 1 clearly and neatly.

Choice of Friends

听力原文：Man: My wife, my children and I are going to visit Edinburgh for 3 days. We need a small room and a large room with a double bed. If a small room is 5 pounds a day and a large one is 12 pounds a day, how much will we pay for our stay？

(15)

听力原文：Man: Yesterday I bought this T-shirt in your shop. But it was too small for my son and my son wanted a blue one. So I want to change this white one for that blue one priced at twelve thirty-four. This white one is ten forty-nine. How much more will I have to pay you？

&8226;You will hear five short recordings.

&8226;For each recording, decide how much is the total amount the speaker is talking about.

&8226;Write one letter (A-H) next to the number of the recording.

&8226;Do not use any letter more than once.

&8226;After you have listened once, replay the recordings.

Amounts

A．51 pounds

B．17 pounds

C．2.16 pounds

D．1.85 pounds

E．16 pounds

F．1.36 pounds

G．2.42 pounds

H．1.35 pounds

George are forgot what they ______and always repeated themselves.

They always give the vacant seats to ____ (谁先来的那个人).