__ is the most important factor that determines whether you can succeed in navigating your turning point.

SECTION A CHINESE TO ENGLISH

Directions: Translate the following text into English.

在逃去如飞的日子里，在千门万户的世界里的我能做些什么呢？ 只有徘徊罢了，只有匆匆罢了；在八千多日的匆匆里，除徘徊外，又剩些什么呢？ 过去的日子如轻烟却被微风吹散了，如薄雾，被初阳蒸融了；我留着些什么痕迹呢？ 我何曾留着像游丝样的痕迹呢？ 我赤裸裸来到这世界，转眼间也将赤裸裸地回去罢？ 但不能平的，为什么偏要白白走这一遭啊？

你聪明的，告诉我，我们的日子为什么一去不复返呢？

This part is to test your ability to do practical writing．You are required to complete the table according to the following information given in Chinese．

请按照中文提供的信息，将下述内容填入英文表格。

上海世博会

2010年世界博览会是一个筹备中的世界博览会，将于2010年5月1日至10月31日在中国上海市举行，总共184天。博览会的主题是“城市，让生活更美好”。截止至2009年06月04日，已有239个国家和国际组织确认参展上海世博会，是世界博览会史上规模最大的一次博览会。上海世博会门票基准价为60元人民币，票价将根据不同的时间、不同的人群以基准价为基础上下浮动。夜场票价便会相对便宜些。门票销售将采取自营和代理两种方式，可以在网上预订门票，也可以打电话订票。同时，这次世博会将有众多的志愿者为大会提供各种服务，他们将成为这次博览会的另一个亮点。

Shanghai Expo

Opening months：From__\_to___

Lasting days：__

Theme of the expo：__

Number of countries and organizations attending the expo：__

Additional information：

1．Ticket price

__

2．Booking information

__

3．Volunteers

__

？Read the memo below from the senior Regional Manager (Europe), Milo Mosby.

？Complete the record card.

？Write a word, phrase or number in spaces 41-45 on your Answer Sheet.

B & Z

From the desk of Mile Mosby

The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the office and she found out somehow where I was and insisted on speaking to me personally. Apparently she'd come into the Feldstrasse office to talk to Bertha Nelson--she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me whet had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.

I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager's office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she'd two bottles of wine at lunch time So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.

Mile Mosby

Complaint Record

Date complaint received: (41)__

Complaint addressed to whom William Ingham person complaint about: (42)__

Branch: (43)__

Position: (44)__

Date of action complained about: (45)__

Place of action complained of: Feldstrasse office

(41)

Some people send cards to themselves on February 14 to ______.

We must get the job done (secret)______.